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Frequently Asked Questions


Furniture and Equipment                   

Marquees and Structures

Delivery charges & delivery area How can I get a marquee quote?
How do I place my order? What size will I need?
Can I pickup and return my products? Is my area suitable?
Can I add products to my confirmed order? When will my marquee be erected?
Why is the pricing listed as "from"?
Can I have my furniture order added to my marquee order?
Is there a minimum order?
Cancellation fees
Do I need to return my products clean?
What happens if my products are damaged?
Last minute orders  


Furniture and Equipment

Do you deliver to all areas? / What areas do you service?

We supply to a large area of Victoria with a focus on Melbourne and the eastern suburbs. To find out more, simply create a new event and the minimum delivery and collection charge will be listed in your event cart once you have added your first product.  

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How much does it cost for delivery?

Obtaining a delivery price is easy. Just 'create an event’, then add your first product mini cart and you’ll immediately see the minimum delivery and collection charge in your ‘event cart’. If you’re looking for an exact costing, simply add all your required products.

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How do I place an order?

Placing an order is simple. All furniture and equipment orders are placed online, the process is fast and gives you complete control of your order at every stage of the hiring process. For detailed information on how to place an online booking look for this icon how to icon throughout the site and click on it if you get stuck. 

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Can I pickup and return the equipment myself?

Yes you can, but some of our products are available only for delivery rather than customer pick up. These are clearly marked with a ‘delivery only item’ icon delivery only icon.

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Can I make a change to my order once I have paid my deposit?

Yes and it’s easy. Our online ordering system gives you full control of your order and, until the final balance payment is made (14day prior), you can make any changes to the products and quantities you require. Chages after the final payment has been made can be arranged by phone on 1300 472 793.

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Why is the pricing listing "from"

Prices are listed "from" until an event is created. When an event is created, the site is set to list the pricing specific to your event length. Creating an event will also display product availability and allow you to add products to to your cart for a complete costing including delivery and collection.

 

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Can I place an online order at late notice?

Yes, placing an order at late notice is no problem. Please follow the regular ordering process as orders can booked as little as 6hrs before your event start time.

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Is there a minimum order value?

No, minimum orders are not required.

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Will you set up all of the equipment, includes tables, chairs, etc?

Our delivery staff will happily place all your hired products carefully near their final set-up position. However as we don’t offer a set-up service, it is not included in the price.

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What payment methods do you accept?

We accept all major credit cards, PayPal and EFT payments, through our secure online checkout.

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Are there cancellation fees? / What is your cancellation policy?

Our cancellation policy is listed in our terms and conditions of use. Please take the time to read it thoroughly.

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Do you offer deals if we hire several items?

We regularly offer specials, so make sure you bookmark our site for great deals on our already top-value products. It's also worth 'Liking' us on Facebook.

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Does the equipment need to be returned clean?

Yes. As all the equipment you hire is supplied clean and ready for use, we would appreciate it being returned to us in the same condition.

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What happens if equipment is damaged at our function?

A paid damage waiver covers general wear and tear of hired equipment. Specific damage to products and equipment is covered by the credit card details supplied at the time of booking your event. For more information, please take the time to thoroughly read our terms and conditions of use.

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Can I view the items I wish to hire before submitting my order? / Do you have a showroom?

You are most welcome to visit the Betta Party Hire showroom located at 8/91 Beresford Road, Lilydale, Victoria. Open Monday to Friday from 9am-5pm, and Saturday from 9am-12pm, our showroom displays a wide range of products and equipment and our experienced staff are more than happy to assist in the planning of your special event.

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Marquees and Structures

How can I request a marquee quote or place a booking?

Getting a quote or placing a marquee order is very easy, but marquees require some specialist experience from our staff to prepare an accurate quote before a marquee event can be confirmed and booked. To begin, you can either fill out one of our simple online marquee quote request forms for your chosen marquee style, or if you prefer, you can give our friendly staff a call on 1300 472 793 and have a chat about what you would like. Once we have all the information we need, we'll prepare you an accurate quote within 24 hours and 'share' it with you via email for your to review.

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How do I determine what size marquee I will require?

Making sure you have the right-sized marquee is important. It’s also easy. Simply find the style marquee you would like, fill out a ‘marquee quote request’ form and our specialist marquee staff will promptly advise you on the appropriate size for your event. As a general rule though, for a cocktail event you would need to allow appromiately 1-1.5 per person, and for a sit-down event, about 2-2.5m² - all dependent on what other items (ie. band, dance-floor, bar, etc) you would like to add to the space.

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How do I know if my site if suitable for installing a marquee?

We are more than happy to measure the space you have available. Simply find the style marquee you would like, fill out a ‘marquee quote request’ form and note on it that you would like a site inspection, and we’ll be happy to arrange a visit.

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When will my marquee be erected?

It’s most likely that your marquee will be erected several days before the event, giving you plenty of time for decorating. At the very minimum, your marquee will be in place the day before your event

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Can I have my furniture added to my marquee event?

In most cases, combining your furniture and marquee order is possible. Once you have received your 'shared' event from us that includes all your marquee needs you are more than welcome to 'add' any products listed on our website. 

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